Genepoint provides end-to-end professional services for automated sample storage, cryogenic storage, and laboratory workflow solutions. Our experienced engineering and application teams work closely with customers throughout every stage of a project—from consultation and system design to installation, validation, training, preventive maintenance, and technical support. We are committed to helping laboratories and biobanks achieve reliable operation, optimal performance, and long-term success.
Every laboratory has unique storage requirements. Our specialists work with customers to understand sample types, storage capacity, throughput, and workflow needs, delivering customized solutions for biobanks, hospitals, research institutes, and life science organizations.
From planning through deployment, dedicated project managers coordinate every stage of implementation to help ensure efficient communication, on-time delivery, and smooth project execution.
Our experienced field engineers perform professional installation, system commissioning, and operational verification to ensure every system is ready for reliable day-to-day operation.
Genepoint provides installation and operational qualification support to help customers verify system performance and meet internal quality and regulatory requirements where applicable.
Comprehensive operator training helps users quickly become proficient in system operation, sample management, routine maintenance, and best practices for laboratory workflows.
Preventive maintenance, software updates, remote diagnostics, and responsive technical support help maximize equipment uptime and maintain long-term operational reliability.
· Experienced Application Engineers
· Global Installation Experience
· Comprehensive Project Management
· Fast Technical Response
· Professional Training Programs
·Long-Term Lifecycle Support
Whether you are establishing a new biobank or expanding an existing facility, Genepoint's professional services help you deploy reliable storage solutions with confidence.
